Alternative Dispute Resolution (ADR)

In the event of a consumer dispute, consumers may resort to the Lisbon Consumer Dispute Arbitration Centre (Centro de Arbitragem de Conflitos de Consumo de Lisboa – CACCL), in accordance with Portuguese Law No. 144/2015 de 8 September.

Lisbon Consumer Dispute Arbitration Centre (CACCL)

Website: https://www.centroarbitragemlisboa.pt/

Adresse: Rua dos Douradores, 108, 2nd and 3rd floors, 1100-207 Lisbonne, Portugal.

Téléphone: +351 218 807 030

For further information about alternative dispute resolution entities in Portugal, please visit the Portuguese Directorate-General for Consumer Affairs: https://www.consumidor.gov.pt/